How Can We Help?
Find guides, answers, and support for every part of the Zenvrix platform.
Getting Started
Account setup, onboarding steps, WhatsApp API approval, and your first automation.
- Account setup guide
- WhatsApp API setup
- Connecting your first channel
- Inviting team members
AI Training
Upload knowledge, train your AI assistant, and keep your FAQ database up to date.
- Uploading your prospectus
- Training the AI on FAQs
- Updating fee structures
- Testing AI responses
WhatsApp Campaigns
Create message templates, run bulk campaigns, and stay compliant with Meta policies.
- Creating WhatsApp templates
- Running a bulk campaign
- Compliance and opt-in
- Campaign analytics
AI Voice Calling
Set up your AI voice agent, configure languages, and manage call limits.
- Setting up your first AI agent
- Language configuration
- Call limits and credits
- Reviewing call transcripts
Analytics and Reports
Understand your admission funnel dashboard, export data, and track counselor performance.
- Reading the funnel dashboard
- Exporting reports
- Counselor performance
- Custom date ranges
Billing and Account
Manage your plan, update payment methods, download invoices, and handle upgrades.
- Changing your plan
- Download invoices
- Adding a payment method
- Cancel or pause subscription
Still Need Help?
Contact Support
Can not find what you are looking for? Reach our team directly and we will get back to you fast.
Email Support
Response within 4 hours
WhatsApp Support
Mon to Sat, 9 AM to 7 PM IST
Frequently Asked Questions
How do I get started with Zenvrix?
Sign up for a 14-day free trial, then book an onboarding call with our team. We will configure your WhatsApp API, train your AI on your institution's data, and set up your first automation workflow in one session.
How long does WhatsApp API setup take?
WhatsApp Business API approval from Meta takes 24 to 48 hours. Our team handles the entire application process. Once approved, your WhatsApp integration is live within a few hours.
How do I train the AI on my institution's information?
Upload your prospectus, fee structure, FAQs, and course details from the Knowledge Base section in your dashboard. The AI learns from these documents and can answer questions based on your specific information within minutes.
Can I upgrade or downgrade my plan at any time?
Yes. You can upgrade your plan immediately from the Billing section in your dashboard. Downgrades take effect at the start of the next billing cycle. Prorated credits apply for upgrades.