One Inbox for Every Student Conversation
Your entire team manages WhatsApp, email, SMS, web chat, and voice transcripts from a single shared workspace. AI summaries, smart assignment, and SLA tracking included.
67%
Faster inquiry resolution
5+
Channels in one view
AI
Conversation summaries
100%
SLA compliance tracking
Live Inbox Preview
Every conversation in one place. Real time.
Stop switching between WhatsApp Web, Gmail, and 3 other tabs. Every student conversation arrives in a single prioritized inbox.
What is the fee for B.Tech CS?
I need details on MBA admission 2026
Can AI voice demo call me?
Is the scholarship still available?
Call transcript: Fee objection, high intent
Core Capabilities
Built for admission teams that move fast
Truly Unified Inbox
Every student conversation from WhatsApp, email, SMS, web chat, and voice lands in one shared workspace. No channel silos. Full conversation history for every student.
- All channels in one workspace
- Full conversation history
- Cross-channel threading
- Team visibility and mentions
AI Conversation Summaries
After each conversation, the AI generates a 3-4 sentence summary covering the student name, course interest, key concerns, and recommended next step. Any counselor can pick up instantly.
- Auto-generated summaries
- Key intent extraction
- Scholarship eligibility detected
- Recommended next action
Smart Assignment and Routing
The AI routes each inquiry to the right counselor based on language, specialization, current workload, and availability. No lead falls through.
- Skills-based routing
- Load balancing
- Language-based assignment
- Escalation rules
SLA Tracking and Alerts
Set response time targets per channel. Get alerts when any conversation breaches the threshold. See compliance rates by counselor and channel.
- Customizable SLA windows
- Breach alerts by SMS and email
- SLA compliance reports
- Priority escalation queue
Frequently Asked Questions
Can multiple counselors work from the same inbox?
Yes. Conversations are assigned to specific counselors but visible to the whole team. Managers have full oversight.
How does the AI summary work?
After each conversation, the AI generates a concise summary with student name, course interest, key concerns, and recommended next step.
What happens if no counselor is available?
The AI Admission Assistant takes over during off-hours, qualifies the lead, and queues the conversation for counselor follow-up.
Can we set different SLAs per channel?
Yes. Separate targets for WhatsApp, email, and web chat. Alerts and escalation rules apply per channel independently.
Bring every student conversation into one place
See the unified inbox in action. 14-day free trial, no credit card required.